Preparing the Help Desk for Wireless problem calls

[helpdesk]

My company is planning for a wireless deployment. I work for the Helpdesk. We support 8,000+ customers. About 1,000 work remotely using Cisco VPN full time. We plan to also provide wireless on our corporate campus. What types off calls can we be expecting from users? What percent impact will we have on our call volumes? Where else can I go for additional info? Thanks!

[golfnut]

Initially, about 80% of your time will be spent with 20% of the new wireless users until they get over the learning curve.

You can reduce quite a few calls if you install a password protected, pre-configured supplicant on the wireless clients to manage the wireless connections.

Greg

[umdivx]

defining the connectivty areas, a majority of the usuers will try to use the wifi outside of its range limitations.

but just as golfnut said, find a supplicant that can be locked down so that the users wont change any of the settings.

so basicly the two important things, make sure the users are trying to use it within the coverage areas, and the settings are correct.

- Josh