Click to See Complete Forum and Search --> : Poll : Who has the best technical support


theh
09-17-2004, 04:20 AM
Which has the best Technical support

Cisco
Belkin
Linksys
Sitecom
U.S. Robotics
Netgear
Buffalo
D-Link

WiFi-Expert
09-18-2004, 01:25 PM
Buffalo without a doubt.

First of all, their tech support is based in the US, California I think. They all speak clear English, they're enthusiastic and polite. Also, you can tell they're geeks who know the product, not someone reading through a database of commonly needed answers.

Additionally, they offer tech support 24/7 for the life of the product, not 90 days like some of the other manufacturers. Also, they offer pre-sales support as well which helps decipher which products one would need.

I never call tech support but I recommend brands to my friends and all of the ones who have called Buffalo only have the best things to say; can't say that about other companies.

Keep it in the states, off-shore tech support is WORTHLESS.

theh
09-20-2004, 02:15 AM
Yes,

Good technical support is very hard to find these days